Log into the Carton Cloud system using your email address and password: https://app.cartoncloud.com.au/

• In the 'Search for anything!' search bar, type in the invoice or reference number
• Select the Consignment (with the truck icon)
• The Delivery Status will be displayed on the page

Delivery Statuses:

  • In Warehouse - The order is still in the warehouse being prepared for despatch
  • In Transit - The order is in transit with a driver or 3P carrier on board for delivery
  • Delivered - The order has been delivered - a POD will be available to download, click Download POD
  • Cancelled - The order has been cancelled
  • Returned - The order has been rejected or returned by the customer / venue